Cocowhite

FAQ

What does Cocowhite do? How does it work?

To see how Cocowhite works you should take a look at the 'About' section of this website where you can read all about how Cocowhite aids teeth whitening and oral health. 

How do I use Cocowhite?

Cocowhite should be used once daily, try to do so before cleaning your teeth. When starting on your course try to swish the oil around your mouth for 5 minutes. Ideally you should be oil pulling for 15 minutes but take your time and work up to this level.

The consistency of the oil can vary when you receive it. This is simply down to the temperature it's been stored at during delivery etc. If it's cold the oil will be relatively hard (as we don't use any chemicals or stabilisers etc) but don't worry. Your mouth is a hot place (37 degrees celcius to be precise) so once you squeeze the oil into your mouth, within a few seconds it will turn into liquid allowing you to swirl away! The consistency can be a little unexpected at first but you'll soon get used to it and you'll love the benefits.

Alternatively - hold the sachet in the closed palm of your hands for a few minutes to warm up the oil. 

What comes with my Cocowhite order.

Each tub of Cocowhite contains 14 sachets. We recommend using it once a day for 14 days.  

How often should I use Cocowhite?

Everybody is so different! We recommend using one pack and see if you like the results. Then order more if you want a stronger effect. It's completely up to you as everybody's teeth are so different.

When is the best time to use Cocowhite?

You use Cocowhite once a day before brushing your teeth. It doesn't matter too much what time of day but we would recommend to use it at night time because then it can be working on your teeth while you sleep. 

How much does Cocowhite cost?

As for pricing, Cocowhite starts at £19.99 for a 14 day course. All prices are shown on every product page.

Delivery Information -

Orders to most of the UK mainland are sent by DPD. You should receive your order on the next working day if placed before 7pm on a weekday and 1pm at the weekend. To help you, please use the following table:

Place Your Order  Receive Your Order
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday/Sunday Monday/Tuesday

- Delivery throughout Europe is from £5 and takes 2-5 working days

- Delivery throughout US & Canada is from £5 and takes 2-5 working days

- Delivery for the rest of the world varies depending on destination.

All shipping costs are displayed at checkout before payment is made and shipping costs will vary based on volume ordered. Please note we are not responsible for any custom charges that you incur - this is due to your country so please investigate with your customs department if you are concerned. Please note this very rarely happens.

What if I put the incorrect shipping address?

If you put the wrong shipped address you need to email us within 30 minutes of purchase following the instructions on your order confirmation. We cannot 100% guarantee the changes to go through. 

Do you deliver to PO Box addresses? 

Unfortunately we do not deliver to PO Box addresses.

What if nobody is in when my order is being delivered?

Our courier will update you via email when your order is being delivered. Please frequently check your emails from our courier for instructions and information. Please ensure somebody is in to receive the delivery. Our delivery driver may try to deliver your item up to 2 times, if nobody is in then it may be returned to our warehouse and you will be charged for the delivery of this.

Can I use Cocowhite whilst I'm pregnant/breastfeeding?

We've had a few customers that are pregnant/breastfeeding whilst using Cocowhite. It contains 100% natural coconut oil with some natural flavourings to make it taste yummy. Coconut oil is actually known as a superfood for pregnancy!

Are Cocowhite products gluten free?

Yes! All CocoWhite products are gluten free.

How old do I have to be?

You can never be too young to start taking care of your teeth! The sooner the better :) 

Can I use a forwarding shipping company (eg. Aramex)?

Unfortunately not. We cannot be responsible for packages if you send them to other shipping companies. We ship to pretty much every country in the world so there should be no need to use a forwarding company.

Refunds

When can I get a refund?

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You can only ever get a refund when your CocoWhite products have not been opened or used in any way and you return it to us via the address we can give you if you request it from us. We can never refund you if your products have been opened under any circumstances.  We are unable to give refunds on orders where incorrect addresses have been given. 

Please note this is not a money back guarantee product.

What happens if I want to cancel my order for a refund?

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.

Need more info?

Feel free to contact us if you have any other Q's once you have read the FAQ

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